Frequently Asked Questions (FAQ) on

ZigBee vs Wi-Fi:

1. Why Zigbee? Advantages of ZigBee

2. Advantages of Wi-Fi?

Pairing Sonoff Devices:

3. How do I configure a new Sonoff device for the first time?

4. How to identify which state my Sonoff device is in using the blue LED?

5. How do I place the device in Quick Pairing mode?

6. What is the difference between Quick Pairing and Compatible Pairing modes?

7. Having difficulties while Pairing a Sonoff device?

What are the Advantages of using Sonoff devices over other Smart devices?

1. Can you control the Sonoff device if the Internet fails? Yes. Thanks to LAN mode.

eWeLink Camera:

1. How to use an Old Smart Phone as an IP Camera to Remotely Monitor a Location having a Sonoff Device?

2. How to link an eWeLink Camera App to a Sonoff Device?

eWeLink Smart Home Control App

1. How to register and login to the eWeLink App? (External Link)

2. Where can I get details on how to share control, or set loop timers, smart scenes, LAN control? (External Link)

3. How to share a device with another account in eWeLink app (External Link)

4. I am unable to share my device with another account (External Link)

General Topics

1. How to contact us for more help?

2. Frequently Asked Questions from the eWeLink Community.

3. Sonoff ITEAD Customer Care Centre